Return & Refund Policy

We want every Melvionz™ order to arrive as expected. If a product is not right for your space or there is a problem with what you received, the following policy explains how to request a return and how eligible refunds are handled.

30-Day Returns

Eligible products may be returned within 30 calendar days after delivery.

For a preference-based return, the product should be:

Unused and in its original condition
Complete with included parts or accessories
Returned with its original packaging where reasonably applicable
Accompanied by valid proof of purchase from Melvionz™

Products showing substantial use, alteration, avoidable damage after delivery, or missing essential components may not qualify for a standard preference-based return.

If you are uncertain whether your item is eligible, contact us before sending it back.

Starting a Return

Email service@melvionz.com within the applicable return period and provide:

Your order number
The product you wish to return
The reason for your request
Photos or other relevant information when the item is damaged, defective, incorrect, or otherwise affected by an order issue

Our customer support team will review the request and provide the applicable return instructions.

Please do not send a product to our business registration address unless our support team specifically instructs you to do so. Once an eligible return is approved, we will provide the appropriate return warehouse address and instructions for that return.

Items sent to an unauthorized address may cause delays in identifying or processing the return.

Return Shipping Costs

For a return based on personal preference, such as changing your mind after receiving an otherwise correct and conforming product, the customer is responsible for the applicable return shipping cost.

We recommend using a trackable shipping service when returning an item at your own expense.

If you receive an item that is damaged, defective, incorrect, or materially different from its product description, contact us before arranging a return yourself.

After reviewing the issue, Melvionz™ will provide an appropriate replacement, refund, return arrangement, or other reasonable resolution at no additional cost to the customer where the issue is attributable to the product or fulfillment of the order.

Damaged, Defective or Incorrect Orders

Please inspect your order after delivery.

If something is wrong, contact service@melvionz.com and include your order number along with clear photographs or other information showing the issue where relevant.

Depending on the circumstances, we may resolve the matter through a replacement, refund, return, or another appropriate solution. You should not pay to return an incorrect or defective product before receiving instructions from us.

Items With Return Restrictions

Certain products may have return restrictions when they have been personalized or customized specifically for the customer, where such products are offered.

Any material return restriction applicable to a particular product should be disclosed before purchase or in the relevant product information.

This restriction does not eliminate remedies that may apply when an item arrives damaged, defective, incorrect, or materially different from its description.

Exchanges

If you would prefer a different eligible Melvionz™ product, contact us first so we can review the original order.

Where a direct exchange is not practical, the original eligible product may be handled through the return process and the replacement product can be purchased separately.

This helps keep the return and new purchase clearly documented.

Refunds

After an eligible returned product reaches the designated return location, it will be reviewed before the refund is completed.

Once approved, the refund will be issued to the original payment method, generally within 5–10 business days after the returned item has been received and inspected.

Your bank or payment provider may require additional time before the credit appears in your account after we issue it.

Original shipping charges are not normally refundable for a preference-based return unless otherwise required by applicable law. If the return results from a damaged, defective, incorrect, or materially misdescribed item attributable to us, an appropriate resolution will be provided without shifting the related return cost to the customer.

Cancellations Before Shipment

If you need to cancel an order, contact service@melvionz.com as soon as possible.

We will review the request according to the order's current fulfillment status. If the order has not reached a stage where cancellation is no longer reasonably possible, we will attempt to process the request.

Once an order has already been dispatched, it generally cannot be canceled as an unshipped order. After delivery, an eligible product may instead be handled under the return terms above.

We do not charge a separate cancellation fee simply for submitting an eligible cancellation request.