Contact

Paeopqwr™ is owned and operated by Hangzhou Ranyou Technology Co., Ltd.

Owner: Song Jianlin
Legal Company Name: Hangzhou Ranyou Technology Co., Ltd.
Business Address: Room 422, Building 1, No. 21 Longtan Road, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province (Hangzhou Xinpeng Business Secretary Custody 2026004)
Email: service@paeopqwr.com
Telephone: +86 13096721420
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Questions About Your Jewelry or Order?

Our customer support team is available to assist with questions before or after your purchase.

Whether you would like additional information about a Paeopqwr™ gemstone accessory, need help checking an order, have a question about sizing or product care, or need assistance with shipping, returns, or another order-related matter, you can contact us using the details above.

We aim to make communication straightforward and useful. When you contact us, please describe your question as clearly as possible so our team can review the relevant information and provide an appropriate response.

Before Placing an Order

If you are considering one of our pendants, earrings, or rings and need clarification before purchasing, you are welcome to contact us.

Questions may include:

  • Product dimensions and sizing

  • Gemstone or material information

  • Jewelry care and storage

  • Available product options

  • General product specifications

  • Shipping or order-related questions

For ring purchases in particular, we recommend reviewing the size information shown on the applicable product page before completing your order.

Help With an Existing Order

For questions about an order you have already placed, please email service@paeopqwr.com and include your order number whenever possible.

Depending on your request, it may also be helpful to provide the email address used when placing the order and a brief description of the issue.

If you are contacting us about an item that arrived damaged, defective, incorrect, or materially different from its product description, please explain the issue and include clear photographs or other relevant information where appropriate. This helps our team review the situation efficiently and determine the appropriate next step under our Return & Refund Policy.

Shipping and Tracking Assistance

After an order has been dispatched and tracking information becomes available, customers can use the provided tracking details to follow the shipment.

If tracking has not updated for an extended period, your package appears to be delayed or lost, or you have another delivery concern, contact our support team with your order number. We will review the available order and shipment information and assist with the next steps.

Returns and Refund Questions

Please review our Return & Refund Policy before sending an item back.

Do not send a return to our business registration address unless our customer support team specifically instructs you to do so.

When a return request is approved, we will provide the applicable return instructions and, where necessary, the appropriate return destination. This helps ensure that returned merchandise is routed to the correct facility for processing.

Customer Service Availability

Our regular customer service hours are:

9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Messages received outside these service hours can still be submitted by email and will be reviewed during subsequent service hours.

For the clearest assistance, please keep each inquiry focused on the relevant order or product and include any supporting information that may help us understand your request.

Business Correspondence

Business correspondence concerning Paeopqwr™ may be directed to:

Hangzhou Ranyou Technology Co., Ltd.
Room 422, Building 1, No. 21 Longtan Road
Cangqian Subdistrict, Yuhang District
Hangzhou City, Zhejiang Province
(Hangzhou Xinpeng Business Secretary Custody 2026004)

Telephone: +86 13096721420
Email: service@paeopqwr.com

Please note that the address above identifies our business address. Product returns should follow the return instructions provided by our customer support team after a return request has been reviewed.

We appreciate your interest in Paeopqwr™ and are here to help make your experience with our jewelry and our store clear from product selection through after-sales support.