Privacy policy
Privacy Policy
Last Updated: October 2026
This Privacy Policy explains how Suzhou Baohe Huayuan Technology Co., Ltd., owner and operator of Melvionzâ˘, may collect, use, disclose, and otherwise process personal information when you visit our online store, place an order, contact us, or otherwise interact with our website and related services.
Please read this policy together with any privacy choices or notices presented to you while using our website.
1. Information We May Collect
The information we process depends on how you interact with Melvionzâ˘.
Information you provide to us may include your name, email address, telephone number, billing and shipping address, order details, product selections, account information where applicable, and information included in communications with customer support.
When you make a purchase, payment-related information is handled as necessary to complete the transaction. Payment processing may involve third-party payment providers made available through our checkout.
Information collected through use of the website may include IP address, browser and device information, general location derived from technical information, referring pages, pages viewed, shopping interactions, and other website activity.
Cookies and similar technologies may also be used where applicable to operate the store, remember preferences, understand website performance, support checkout, and measure marketing or advertising activity.
2. Why We Use Personal Information
We may process personal information when reasonably necessary to:
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Receive, process, and manage orders
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Arrange fulfillment, shipping, and delivery
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Provide order confirmations and shipping or tracking updates
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Respond to customer-service requests
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Maintain and improve website functionality
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Understand how customers interact with our store
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Prevent or investigate suspected fraud, misuse, or security issues
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Maintain business and transaction records
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Send marketing communications where permitted and consistent with your choices
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Comply with applicable legal or regulatory obligations
We do not use every category of information for every purpose. Processing depends on the particular interaction and services involved.
3. Service Providers and Other Recipients
Operating an online store requires us to work with other businesses that perform services on our behalf or support a transaction.
Where necessary, information may be disclosed to appropriate providers involved in areas such as website hosting and commerce infrastructure, payment processing, order fulfillment, shipping, analytics, customer support, fraud prevention, advertising, or other operational services.
We may also disclose information when reasonably necessary to comply with applicable law, respond to valid legal requests, protect our rights or users, investigate suspected fraud or misuse, or in connection with a legitimate corporate transaction.
Third-party providers process information according to their respective roles, contractual arrangements, and privacy practices.
4. Advertising, Measurement and AppLovin
We may use advertising and measurement services to understand campaign performance and how visitors interact with Melvionz⢠after encountering an advertisement.
These services may include AppLovin Corporation where AppLovin advertising or measurement technology is used in connection with our store.
Depending on the technologies enabled and your applicable privacy choices, information such as device or browser data, IP address, advertising identifiers where available, website interactions, attribution events, and purchase-related event information may be processed for advertising measurement, attribution, fraud prevention, or related advertising functions.
We do not intentionally provide sensitive personal information to AppLovin for advertising purposes.
AppLovin maintains its own privacy disclosures regarding how it processes information through its services. You may review the current AppLovin Privacy Policy through AppLovin's official legal website.
5. Cookies and Similar Technologies
Our website and the services supporting it may use cookies, pixels, tags, local storage, or similar technologies.
Some technologies may be necessary for core functions such as maintaining a shopping cart, supporting checkout, remembering selections, or maintaining website security. Others may help us understand website performance or evaluate advertising and marketing activity.
The technologies available to you and the methods for managing them can depend on your browser, device, location, and the consent or privacy controls implemented on the website.
Disabling certain technologies may affect features that depend on them.
6. Marketing Communications
If you choose to receive promotional communications from Melvionzâ˘, we may use the contact information you provide to send relevant product or store updates.
Where an unsubscribe option is provided in a promotional email, you can use it to stop receiving those marketing messages.
Transactional communications relating to an order, customer-service request, account, or other requested service are separate from promotional marketing and may still be sent when necessary.
7. Data Retention and Security
We retain personal information for periods reasonably necessary for the purposes described in this policy, including completing transactions, providing customer support, maintaining appropriate business records, resolving disputes, preventing fraud, and satisfying applicable legal obligations.
Retention periods can vary according to the type of information and the reason it is processed.
We use reasonable administrative, organizational, and technical measures intended to protect personal information. However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.
For your own protection, please do not send full payment-card details, passwords, or other sensitive credentials to our customer-service email.
8. Your Privacy Choices
Depending on where you live and the laws applicable to you, you may have certain rights or choices concerning your personal information.
These may include the ability to request access to or correction of certain personal information, request deletion where applicable, object to or restrict certain processing, withdraw consent where processing depends on consent, or exercise applicable choices regarding certain advertising or marketing activities.
These rights are not identical in every jurisdiction and may be subject to legal exceptions.
To submit a privacy-related request, contact service@melvionz.com. We may need sufficient information to identify the relevant records and, where appropriate, verify the request before acting on it.
9. Childrenâs Privacy
Melvionz⢠is intended as a general online retail store and is not directed toward young children.
We do not knowingly seek to collect personal information directly from children in circumstances prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so the matter can be reviewed.
10. External Websites
Our website may contain links to services or websites operated by other organizations.
Their privacy and security practices are governed by their own policies rather than this Privacy Policy. We encourage you to review the applicable privacy information before providing personal information to an external service.
11. Changes to This Policy
We may revise this Privacy Policy when our practices, services, technology, or legal obligations change.
When we make an update, the revised version will be posted on this page and the âLast Updatedâ date will be changed accordingly. Material changes may be communicated in another appropriate manner where required.
12. Privacy Questions
Questions about this Privacy Policy or requests concerning personal information may be directed to:
Melvionzâ˘
Owned and operated by Suzhou Baohe Huayuan Technology Co., Ltd.
Owner: Wang Xu
Business Address: Room 403, 4th Floor, No. 340-348 Jinzhu Street, Baiyangwan Subdistrict, Gusu District, Suzhou City, Jiangsu Province, China
Email: service@melvionz.com
Phone: +86 13096721420
Customer Support Hours: 9:00 a.m.â6:00 p.m. Pacific Daylight Time (PDT)
For privacy-related correspondence, please include enough information for us to understand your request, but do not send passwords or complete payment-card information by email.