Shipping policy

Shipping Policy

This policy explains how Melvionz™ orders are prepared, shipped, tracked, and handled when delivery does not go as expected.

Order Preparation

Orders are normally processed within 2–5 business days after payment is confirmed.

During holidays, major promotions, or unusually high order volumes, processing may require up to 6 business days. Processing time is separate from the estimated delivery time shown below.

Standard Shipping: $4.50 per order

Any shipping charge applicable to your purchase will also be displayed during checkout before payment is confirmed.

Estimated Delivery

Delivery estimates begin after an order has been dispatched.

Destination	Estimated Delivery After Dispatch
United States	8–11 business days
Canada, United Kingdom & Australia	10–13 business days
Other supported international destinations	14–18 business days

These are estimated delivery windows rather than guaranteed arrival dates. Carrier operations, destination accessibility, severe weather, customs procedures, public holidays, and other circumstances outside the ordinary delivery process may affect arrival times.

Where Orders Ship From

Melvionz™ orders may be fulfilled from our own or partner fulfillment facilities according to product availability and the delivery destination.

This means an order is not necessarily dispatched from a facility located in the customer's country. Where more than one fulfillment location is involved, items from the same purchase may occasionally travel separately.

Tracking Your Order

After an order is dispatched, available tracking information will be sent to the email address provided with the order.

Carrier tracking can take approximately 1–3 business days after dispatch to display its first update. A short delay between shipment confirmation and the first carrier scan does not necessarily indicate a delivery problem.

Please make sure the shipping address and email address entered during checkout are accurate.

International Deliveries

International shipments may be subject to customs procedures or import requirements imposed by the destination country.

Where applicable, customs duties, import taxes, or similar government charges may be assessed according to local regulations. Any amount shown and collected by us during checkout will be identified as part of your order total. Charges imposed separately by local authorities or carriers may be handled according to the applicable destination rules.

Customs processing can occasionally extend the estimated delivery period.

Order Changes & Cancellations

If you need to correct a shipping address, change an order, or request cancellation, contact service@melvionz.com as soon as possible and include your order number.

We will review the request based on the order's current fulfillment status. Once an order has already been dispatched or reached a stage where it can no longer reasonably be changed, we may be unable to modify or cancel the shipment.

This does not affect any return, refund, or other rights that may apply after delivery.

Delayed, Lost or Damaged Shipments

If tracking has not updated for an extended period, your order has passed its estimated delivery window, or you believe the shipment may be lost, contact service@melvionz.com with your order number and available tracking details.

We will review the shipment information and, where appropriate, work with the relevant fulfillment or delivery provider to determine the next step.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us and provide your order number together with photographs or other relevant information. After reviewing the issue, we will provide an appropriate replacement, refund, return, or other resolution at no additional cost to the customer where the issue is attributable to the product or fulfillment of the order.

A carrier status showing “Delivered” does not by itself prevent us from reviewing a reasonable delivery-related claim.