FAQ

Choosing jewelry online often comes with small but important questions: How large will the piece feel when worn? Is the gemstone lab-created? Which ring size should I choose? Where will my order ship from? And what happens if something arrives differently from what I expected?

We have gathered the answers below to make shopping with Paeopqwr™ clearer—from discovering a design to caring for it after delivery.

Discovering Paeopqwr™

What kind of jewelry does Paeopqwr™ create?

Paeopqwr™ is a contemporary gemstone jewelry and accessories brand with a design language shaped by color, botanical forms, celestial references, sculpted details, and selected vintage influences.

Our current designs include gemstone pendants, drop earrings, and rings.

Rather than repeating one setting with different colored stones, individual pieces are developed around their own visual concepts. A floral pendant, celestial-inspired necklace, vintage statement ring, and minimal pinky ring are therefore intended to have distinct personalities while still belonging to the wider Paeopqwr™ aesthetic.

Who operates Paeopqwr™?

Paeopqwr™ is owned and operated by Hangzhou Ranyou Technology Co., Ltd.

The owner is Song Jianlin.

Our business address is:

Hangzhou Ranyou Technology Co., Ltd.
Room 422, Building 1, No. 21 Longtan Road
Cangqian Subdistrict, Yuhang District
Hangzhou City, Zhejiang Province
(Hangzhou Xinpeng Business Secretary Custody 2026004)

For customer support, you can reach us at service@paeopqwr.com or +86 13096721420.

Our customer service hours are 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT).

Are Paeopqwr™ gemstones natural or lab-created?

Our current gemstone jewelry is described using the gemstone information applicable to each individual design.

Where a product is identified as containing a lab-created gemstone, it should be understood as lab-created rather than represented as a naturally mined stone.

For example, different Paeopqwr™ designs may use lab-created amethyst, emerald, ruby, sapphire, or quartz-style stones according to their individual product specifications.

We recommend checking the specific product page before ordering rather than assuming that every Paeopqwr™ piece uses the same gemstone or material.

What metal is used in your jewelry?

Many of our current designs are specified as 925 sterling silver.

Because material specifications can differ between products or future collections, the description on the individual product page is the appropriate reference for the particular piece you are considering.

We do not recommend relying solely on photographs to determine metal composition or finish.

Do your gemstones have healing or energy benefits?

Paeopqwr™ jewelry is created for adornment, design appreciation, and personal expression.

Botanical, celestial, heart, floral, or other symbolic references are part of our creative language. We do not present our jewelry as providing medical treatment, healing effects, guaranteed energy benefits, or other health outcomes.

The meaning a wearer chooses to associate with a piece is personal.

Choosing the Right Piece

How can I understand the actual size of a piece?

Jewelry can appear larger in close-up photography than it does when held in the hand or worn.

For that reason, our product information may include measurements for elements such as the pendant, gemstone, chain, earring drop, ring face, or band.

Please review those measurements before ordering.

Product photography is intended to help show design details, while listed dimensions provide a more useful reference for physical scale.

How should I choose my ring size?

Select the size shown for the individual ring after checking the applicable product sizing information.

Our ring collections do not necessarily share identical size ranges. For example, statement rings and pinky rings may be offered in different US sizes.

If you are unsure of your size, we recommend measuring an appropriately fitting ring or your finger before ordering rather than estimating.

If you need clarification about the sizes available for a particular design, contact us at service@paeopqwr.com before completing your purchase.

Will the jewelry look exactly the same as it does on my screen?

We aim to represent our jewelry clearly, but gemstones and polished metal are particularly responsive to their surroundings.

Lighting, reflections, photography, screen brightness, display calibration, and viewing conditions can cause color or surface appearance to look somewhat different from one screen or environment to another.

Please consider product photographs together with the written gemstone, material, dimension, and color information provided for the applicable piece.

If the merchandise you receive is materially different from its product description or the item ordered, contact us so we can review the issue.

Is Paeopqwr™ jewelry suitable for everyday wear?

Many pieces are designed with real-world styling and regular wear in mind, but jewelry should still be handled appropriately.

How frequently a piece can comfortably be worn depends on the individual design, the wearer's activities, and how the jewelry is cared for.

We recommend removing jewelry before swimming, bathing, sleeping, strenuous exercise, or activities involving machinery, heavy objects, significant impact, chlorine, bleach, or harsh chemicals.

Ordering & Payment

What currency does Paeopqwr™ use?

Transactions through our store are processed in United States Dollars (USD) unless checkout expressly indicates otherwise.

Review the final order information displayed at checkout before submitting payment.

Which payment methods can I use?

The payment methods currently available for your transaction will be displayed at checkout.

Depending on our checkout configuration, these may include PayPal and eligible credit or debit card options.

Availability can vary according to the payment service, customer location, transaction, and other eligibility factors.

For this reason, the checkout page should be treated as the current source for payment methods available to a particular order.

Does Paeopqwr™ keep my complete card details?

Payment information required to authorize a transaction is handled through the payment services enabled for our checkout.

Paeopqwr™ customer service will not ask you to send us your complete card number, card security code, online banking password, or PayPal password by ordinary email or telephone communication.

Please never send this information to service@paeopqwr.com.

I am not sure whether my payment succeeded. What should I do?

First check whether you received an order confirmation and review the relevant payment account.

If the status remains unclear, contact us with the name and email address associated with the order and any available order number.

Avoid repeatedly submitting the same purchase while you are uncertain whether the earlier transaction was completed.

Preparing & Shipping Your Order

Is shipping free?

Yes. Standard shipping is free for Paeopqwr™ orders, and there is currently no minimum purchase amount required for our standard free-shipping option.

If another optional paid delivery method is made available for a particular order, its charge should be displayed before checkout is completed.

How long does it take to prepare my jewelry for shipment?

Orders normally require 2–5 business days for processing before dispatch.

This period may include order verification, matching the selected product and option, packaging, and fulfillment preparation.

During unusually busy periods, major holidays, or periods of increased order volume, processing may require up to 6 business days.

Processing time and delivery time are separate.

How long does delivery take after dispatch?

Our current estimated standard delivery windows after dispatch are:

These are estimated delivery windows rather than guaranteed arrival dates.

Carrier conditions, customs procedures, severe weather, holidays, transportation disruptions, and other circumstances can occasionally affect delivery.

Where does my order ship from?

Paeopqwr™ orders may be fulfilled from our own or partner facilities depending on inventory availability, product location, and destination.

The location from which a particular parcel is dispatched may therefore differ from our legal business address.

We do not describe every order as shipping from a local warehouse in the customer's country unless that is actually the arrangement for that shipment.

Will I receive tracking information?

Once an order has been dispatched and tracking information becomes available, it will generally be sent using the contact information associated with your order.

Carrier tracking may not display a new scan immediately after the tracking information is generated.

If tracking remains unchanged for an extended period or the estimated delivery period has passed, contact service@paeopqwr.com with your order number.

What if tracking says delivered but I cannot find the package?

First check the delivery location, household members, reception area, mailbox or parcel area where appropriate, and any information provided by the carrier.

If the parcel still cannot reasonably be located, contact us with your order number and available delivery information.

We will review the circumstances and available shipment information. We do not automatically dismiss a delivery concern solely because a carrier system displays a “delivered” status.

Changes, Cancellations & Returns

Can I change my address or cancel an order?

Please send an order-change, address-correction, or cancellation request to service@paeopqwr.com within 12 hours after placing your order.

Include your order number and clearly explain the requested change.

We will make a reasonable effort to accommodate eligible requests received during this period.

However, once an order has progressed too far into fulfillment or has already been dispatched, modification or cancellation may no longer be possible.

What is your return window?

Eligible merchandise may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

For an ordinary preference-based return, the jewelry should remain unused beyond reasonable inspection, in its original condition, and returned with the relevant original packaging and included accessories where applicable.

Contact us before mailing a return.

Who pays for return shipping?

For an eligible preference-based return—such as changing your mind or selecting the wrong size when the correct product was supplied—the customer is responsible for the return shipping cost.

If an item is confirmed to have arrived damaged, defective, incorrect, or materially different from its product description, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear the return shipping cost for our confirmed merchandise or fulfillment error.

Where do I send a return?

Please do not automatically send merchandise to our published business address.

The appropriate return facility can depend on the merchandise and fulfillment arrangement.

Contact service@paeopqwr.com first. After an eligible return has been reviewed and approved, we will provide the applicable return instructions and return warehouse address.

Our legal business address identifies the company operating Paeopqwr™ but is not automatically the merchandise return warehouse.

How long does a refund take?

After an authorized return reaches the designated return facility, it may be inspected against the applicable return conditions.

When a refund is approved, it is generally issued to the original payment method.

Approved refunds are normally initiated within 5–10 business days after the authorized return has been received and inspected.

Your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds after we issue the refund.

If Something Is Wrong With Your Jewelry

My item arrived damaged. What should I do?

Contact us as soon as reasonably possible at service@paeopqwr.com.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the jewelry

• Photographs of the shipping packaging where relevant

Keep the jewelry and packaging while we review the request unless our customer service team instructs otherwise.

If the issue is confirmed as damage, defect, incorrect merchandise, or another fulfillment error attributable to us, we will provide an appropriate solution without adding return shipping costs to the customer for that confirmed issue.

I received the wrong size or design. Is that treated as a normal return?

It depends on what happened.

If we supplied a different size, product, or option from the one shown on your confirmed order, contact us so the fulfillment error can be reviewed.

If the correct size you selected was supplied but you later determine that another size would suit you better, the request is generally treated as a preference-based return under our Return & Refund Policy.

This distinction helps ensure customers are not charged return shipping for an error attributable to us.

Caring for Paeopqwr™ Jewelry

How should I store my jewelry?

When not being worn, keep jewelry in a clean, dry place and avoid unnecessary contact with hard surfaces that may scratch metal or gemstones.

Storing individual pieces separately can also help reduce tangling and surface contact.

Can sterling silver change appearance over time?

Yes. Sterling silver may naturally tarnish or change in appearance depending on air exposure, moisture, storage, chemicals, skin contact, and other environmental conditions.

This is a characteristic of the material and does not necessarily indicate a manufacturing defect.

Appropriate cleaning and storage can help maintain its appearance.

Should I wear my jewelry while swimming or exercising?

We recommend removing jewelry before swimming, bathing, strenuous exercise, or activities involving chlorine, harsh chemicals, heavy impact, machinery, or weights.

Rings should also be removed where there is a risk of the jewelry catching on equipment or where swelling could make removal difficult.

If wearing jewelry causes persistent irritation or discomfort, discontinue wearing it.

Still Have a Question?

Jewelry is personal, and sometimes a product specification or policy page cannot answer everything about a particular order.

For questions about a Paeopqwr™ design, sizing, materials, payment, shipment, return, or an existing purchase, contact:

Paeopqwr™ Customer Support
Email: service@paeopqwr.com
Telephone: +86 13096721420
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

For an existing order, including your order number will help us identify the relevant purchase more efficiently.

Paeopqwr™ is owned and operated by Hangzhou Ranyou Technology Co., Ltd.